Reach our Rochester dispatch desk
Contact Us for Portable Toilet Rental in Rochester
Our dispatch desk in Rochester fields direct calls for portable toilet and restroom trailer quotes across Monroe County and surrounding communities. We answer same-day on weekdays and can have units staged the same afternoon. Fill out the form or call (585) 457-4378.
Phone, Email, Office Hours
call (585) 457-4378 for the fastest route—our dispatcher pulls from the same calendar the email queue uses, so either path lands you with the same person.
You can browse all portable toilet rental services on the home page before you dial to speed up the dispatcher. Our inventory includes a Standard Porta Potty, an ADA-Compliant Portable Toilet, and foot pump hand-washing stations with grey water containment for your weekly servicing route.
- Phone
- (585) 457-4378
- Address
- 625 Panorama Trl
Rochester, NY 14625 - Office Hours
- Monday – Friday, 7:00 AM – 6:00 PM
Saturday, 8:00 AM – 2:00 PM
Sunday, dispatch on call - Service Area
- Rochester metro and surrounding Monroe
Online Quote Form Response Time
Complete the quote form on our site and we’ll email a firm price the same business day.
We respond to weekday form submissions the same day if submitted by 2 p.m., otherwise the next business morning. We’ll ask for site type, ADA needs, and how many units you need. Got a tight schedule? Tell us the drop-off time and we’ll move it to the front of the queue at no extra cost. Call (585) 457-4378.
We update our portable toilet rental rates every week and post the weekly and monthly ranges, plus any ADA upcharge or delivery surcharge for your address, so review portable toilet rental rates before booking.
When the schedule slips:
Emergency Dispatch After-Hours Support
After-hours calls route straight to a dispatcher who tracks our routes in real time and has trucks prepped and staged. One call puts a human on the line and the nearest vacuum pumper is rolling within the hour.
24/7 Phone Coverage
A live dispatcher answers every call — nights, weekends, and holidays.
Same-Day Service Calls
When a waste tank overflows or a tipped unit occurs, our vacuum truck dispatches within hours.
Storm & Event Surge
We stage units on stand-by trailers and swap damaged stalls fast after storms, keeping replacements within a single shift.
Permitting Help
We can pull the paperwork after hours for last-minute permits, ROW agreements, and county sign-offs so your units roll in on time.
Our understand the portable toilet rental process page walks through each step from the initial call through delivery at your Rochester site. It covers the pre-delivery walk-through, pump out schedule, and holding tank service interval before our truck arrives. After confirming your order, we coordinate the delivery handoff and explain weekly servicing between pump out visits. The routine ensures clean restrooms on the schedule we agree to.
Where We Deliver
we run daily routes across the greater Rochester metro and surrounding suburbs including Gates, Brighton, Chili, Henrietta, Webster, Irondequoit, and Penfield. same-day delivery goes out to customers within 25 miles of our shop; beyond that, we quote delivery on request.
- Downtown Rochester
- Surrounding metro neighborhoods
- North Rochester corridor
- South Rochester corridor
- Monroe unincorporated
- Outlying suburbs
- Event venues citywide
- Construction zones
Before You Call
+ What information should I have ready when I call?
have the exact count of units, pickup or drop-off date and time, whether you need an ADA-compliant restroom, the ground surface at the drop point, and whether it’s for an event or a jobsite. we quote a rate on the spot, lock the delivery window, and email confirmation within the hour.
+ How quickly can a unit get to my site?
Our flatbeds with lift gates place units the same day across Monroe County when orders come in before noon. Outlying areas in New York usually see next-day delivery. Restroom trailers need one extra day for level pad and utility setup.
+ Do you take credit cards over the phone?
We take credit cards by phone and ACH; established trade accounts can use net-30 invoicing. The dispatcher will email a written confirmation before the truck rolls.
+ What if I need help understanding which unit fits my job?
On the first call the dispatcher asks how many people will use the unit, how many weeks you need it, whether the placement needs ADA access, and whether the site is paved, gravel, or grass. With that picture in hand we quote a weekly or monthly rate, lock in your delivery window, and email a written confirmation before the truck rolls. If your job site runs tight, we move it to the front of the routing queue at no extra charge.
Ready to Book Your Rochester Delivery
We keep two flatbeds staged at our Monroe yard; if you call before 2 p.m., we can load and deliver within the same afternoon.